Refunds and Returns Policy
At Dollarsmokes, we handle refund and return requests on a case-by-case basis. If you experience an issue with your order, please contact us and we will review the situation.
Contact for Refunds or Returns
To request support regarding a refund, return, missing item, or order issue, please contact:
Please include your order number and a description of the issue so we can assist you as quickly as possible.
Order Issues (Mistakes or Missing Products)
If there is a mistake with your order or a product is missing, Dollarsmokes will work with you to resolve the issue.
Depending on the circumstances, we may offer one of the following remedies:
- Reshipment of the missing or incorrect item
- Refund for the affected item(s)
Resolution is determined after review of the order details and reported issue.
Case-by-Case Review
All refund and return requests are reviewed individually. We may request additional information, including:
- Order number
- Photos of the received package/items (if applicable)
- Description of the issue
This helps us verify the issue and provide an appropriate resolution.
Shipping and Delivery Issues
If a package is delayed by the carrier, customers should first use the tracking number provided to check delivery status.
If your tracking shows a problem or your package appears to be missing, please contact us at [email protected] and we will review the situation with you.
Non-Returnable Items
For health, safety, and product integrity reasons, certain items may not be eligible for return once opened or used. Eligibility for return or refund will be assessed as part of our case-by-case review.
Changes to This Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page.